Refund policy
We want our customers to be satisfied with their purchases from our store. If you are not completely happy with your purchase, we offer a 15-day return policy, starting from the date of delivery.
To initiate a return, please contact us through the "Contact Us" page on our website, and provide us with your order number and the reason for the return. Our customer service team will provide you with instructions on how to return your item.
Please note that the following conditions apply to all returns:
- Items must be returned in their original condition, with all tags and packaging intact.
- Shipping and handling charges are non-refundable unless we make an error with your order.
- You will be responsible for the cost of shipping the item back to us.
- Cancellation is accepted Within 24 Hours After the Purchase.
Once we receive your returned item, we will inspect it to ensure that it meets our return policy conditions. If your return is approved, we will issue a refund to your original payment method, minus any applicable shipping and handling fees.
Please allow 5-10 business days for your refund to be processed and for the funds to appear in your account.
If you have any questions or concerns about our return policy, please contact us and we will be happy to assist you.
Please feel free to customise this policy to suit your specific needs and requirements. It's important to clearly communicate your return policy to your customers, so they know what to expect and can make an informed purchasing decision.